Privacy Policy & Terms/Conditions

Welcome to Cone Piece PTY LTD Official Website

By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you.

These terms and conditions apply to this website only.

Age Restriction

Legal Disclaimer & Statement: This website & products are intended for an adult audience only. You must be 18 to view or make a purchase on Cone Piece PTY LTD website. By selecting the click box to enter the site, you are agreeing that you are over 18 years of age. We cannot be held responsible for the actions of anyone using this website who is under 18 years of age. If your grumpy parent contacts us about your underage activity on this site, we will let them know you lied.

Our Products

Some products on this website may contravene certain laws in some parts of the world. Cone Piece PTY LTD will not be held responsible in the event of ‘you’ our client contravening such laws. Cone Piece PTY LTD do not condone, promote or incite the use of any illegal or controlled substances nor wish to induce anyone to act in conflict with their national or local laws. All products & information contained within Cone Piece PTY LTD and its associates are to be used for the following purposes only: Entertainment, Souvenir and educational value, historical and scientific reference. We are not selling tobacco and/or any other related smoking substance. Cone Piece PTY LTD does not wish to induce anyone to act in conflict with their local laws, and it is expected that any persons who purchase any products has checked that they are not in conflict with their local laws prior to ordering and are totally responsible for their own actions. It is your responsibility to comply with local laws. By purchasing a smoking implement from this site you agree that it will only be used for legal purposes. Any sale is on the basis that Cone Piece PTY LTD cannot accept any liability or be held responsible for any customers who chooses to ignore and break any laws by purchasing any of the products within www.conepiece.com.au and its associates. Cone Piece PTY LTD or its owners, operators, web designers and staff will NOT be held liable for any illegal activity, legal recourse, or lawyer’s fees resulting from the purchase and/or use of any of our products. Any governmental employee, agency, or agent must identify themselves to the operators of Cone Piece PTY LTD upon their entering the site, and when ordering any products from our site.

Stock and Availability

While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item.

We cannot guarantee availability on all items and reserve the right to cancel any order at any time.

If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.

Pricing & Payments

All prices shown on our website are in Australian Dollars and include GST.

You will be billed in Australian Dollars.

What are my payment options?

We accept direct bank deposit, crypto currency and payment via paypal account or guest checkout.

Is my card secure to use on your site?

Cone Piece PTY LTD values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL). Your details are encrypted and securely transmitted in through the payment gateway in order to be processed. Your credit card information is never stored by us.

Payment

When you make a purchase on Cone Piece PTY LTD website, you are agreeing that you are an authorized user of the credit card or debit card used to place your order.

In the case of direct debit payment method, your order will be shipped once the funds have cleared in our account.

Fraud

All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities.

Discount Codes

If you are using a discount or coupon code, you must enter it at checkout prior to making your payment. If your order is paid without entering a code, you are agreeing to pay the full amount for your items. Discounts cannot be applied or refunded to an order after payment has been made.

Shipping

It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

Allow up to 7 working days for standard delivery, and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our warehouse and are not our responsibility.

Postage Charges are $15 standard shipping for orders under $60 within Australia. Free standard shipping on all orders over $60 excluding “Grow It Yourself Products which will be charged individually for shipping”

Please check delivery timeframe to your postcode on the Australia Post website, as postcodes outside of the area will incur additional delays. Cone Piece PTY LTD is not responsible for delays once Australia Post is in possession of your parcel.

Cone Piece PTY LTD reserve the right to increase postage charges on any order should we deem necessary i.e. excessively large orders or remote locations.

Cone Piece PTY LTD does not ship out side of Australia.

Returns

All purchases are final and returns are not accepted, unless items are faulty. If you have any issues with your order, please contact us.

Faulty Items

We will refund, credit or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items). If you feel your item is faulty, please contact us as soon as possible at  nick@conepiece.com.au and we will then advise you on how to return your item. Please include photos of the fault if applicable.

Breakages

While all care is taken with packaging of fragile items, breakages may occur in transit. If your item has arrived broken or damaged, please contact us as soon as possible at nick@conepiece.com.au Include photos of the broken or damaged item/s.

Please inspect your items thoroughly on arrival. If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We have no responsibility to provide a refund, exchange or credit for items that you have damaged or broken yourself after the fact.

Images and designs

All designs, images and artwork on this website are the copyright of Cone Piece PTY LTD. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images or designs featured on this website and any such use may constitute infringement on the owners’ rights.

Price matching

If you find a cheaper price on any in-stock item on any other Australian website, send through a link to that product and we will price match it. It must be identical, the same brand, stock code and available for purchase on that site. We only price match Australian online stores, not overseas or E-bay. Does not include suppliers having a closing down sale or selling products for well below retail price.

Variation Cone Piece PTY LTD may vary these Terms and Conditions at any time. Any variation will become effective upon publication on www.conepiece.com.au. By making a purchase after the Terms of Sale have been varied, you agree to be bound by the variation.

Your information

When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.

We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.

Please see our Privacy policy Below for more information

Privacy Policy

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Delivery

Conepiece PTY LTD aims to get you your order to you ASAP.

Please note all our parcels are sent in discreet packaging with no mention of Cone Piece or the contents.

Shipping costs

Shipping is FREE for all orders over $60 AUD. All orders under $60 incur a $15 delivery charge.

Shipping methods

We use Australia Post & Fast Track Couriers For All Deliveries

Shipping times

Shipping times can vary greatly depending on your location and the size of your parcel, we tell our customers to allow 2-5 business days for a standard size parcel and up to 10 business days for very large parcels and remote areas. Due to COVID-19 Some deliveries may take up to 28 days to reach your address in very rare circumstances.

Tracking

On high value items ($400+) tracking numbers will be provided

Signature required and Authority to leave

Orders over $400 are sent SIGNATURE REQUIRED this is to avoid anything going missing you can of course leave a note in the customer notes requesting for it to be left without a signature but please note you do this at your own risk and Cone Piece PTY LTD and the postal service is not liable if this is to go missing. Australia post will leave a calling card for collection from the post office if you aren’t home.

PO boxes, Parcel lockers and Parcel collect

We ship to Po boxes; parcel lockers and parcel collect agents. We do not ship care of post office.

Collection

We do not offer collection at this stage

Shipping returns

If you fail to collect your parcel and it is returned a second postage fee is required, we will email you when this arrives back.

-CURRENT THEME PRIVACY POLICY —-

1. INTRODUCTION

AncoraThemes (website url address: https://ancorathemes.com/ appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. DATA COLLECTED
DATA STORAGE LOCATION

We are Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.

REGISTRATION DATA

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

PURCHASE DATA

To receive product support, you have to have one or more Envato/ThemeREX purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.

SUPPORT DATA

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

CONSENT CHOICE

We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.

The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.

  • YouTube
  • Facebook
  • Twitter
4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for the Avada theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.